I was discussing an area of frustration a new(ish) manager. He was having difficulty convincing the board of directors that his recommendation was the best option for their community, and he frequently has to wrestle with them to get them to accept his advice. My advice to him was: stop trying so hard to get them to accept your recommendation. You are creating your aggravation.
You see, the board was elected by the owners of their community and their decisions, via majority vote, become the “law”. Our role is to obtain bids, analyze the options and present our recommendation based on our knowledge and experience, and allow them to make the decision. Should they choose to do something other than what we propose; so be it. After we have provided the board with all of the necessary information, it is their job to determine what is best for their community. Once they have made a decision, it is our job to execute their decision. It’s not personal and their election to decline our recommendation is not a reflection of a manager’s importance or value. Remember, they are the board; it is their decision. We are the managers. We “drive the bus” with the directions from the board. We must stay in our lane; otherwise, we will feel marginalized and unimportant. You are important, valuable and needed.
You can lead the board to water, but they have to do the drinkin’.
Endeavor to persevere.
Tanoa Lynne Poirier is the Managing Principal at Poirier Enterprises Inc., specializing in the management of community associations, commercial and investment properties, and individual residences in South Florida.
New Manager? Need a Refresher?
365 TIPS for Community Managers, Property Managers and Property Owners.
for your next meeting or conference!