You Can Lead a Board to Water…
I was discussing an area of frustration a new(ish) manager. He was having difficulty convincing the board of directors that his recommendation was the best option for their community, and he frequently has to wrestle with them to get them to accept his advice. My...
Help Wanted! (Fragile Egos Need Not Apply)
When I speak to new community association managers, I let them know this is industry is a calling! You will have your mettle tested every day. You will either get strong, or you will break. You will be yelled at, accused, condescended to, berated, and avoided (read:...
The Unenforceable: When a Rule is Not a Rule
One Monday morning, I arrived at the office of one of our managed properties, and I was greeted by a visibly upset board president. Steeling myself for what was the source of her dissatisfaction, I asked “what is the matter?” “Grills, barbeque grills in the parking...
#WHADILT: We Have Always Done It Like This!
Who’s with me? Anyone else heard this one before? “We have always done it like this!” Yep. For community managers who begin managing communities who have never had professional management, this will be a frequent catchphrase. It eliminates the need to explain the...
Why a Compliment Creates a Challenge
I was speaking to a landscaping contractor whom I have worked with at various properties over the years, and we try to stay connected; although we are not working together at the moment. At the end of the conversation, he said “you are one of the few truly...About Tanoa
Tanoa Lynne Poirier is the Managing Principal at Poirier Enterprises Inc., specializing in the management of community associations, commercial and investment properties, and individual residences in South Florida.