In many ways the manager sets the tone for how the management and maintenance staff responds to the board, residents, guests and vendors. How the office staff is perceived by others may be a direct reflection of the manager’s style, attitude and behavior.
If a manager is dissatisfied and a chronic complainer, the staff will believe it is acceptable to behave similarly. They will not just limit their murmuring to the office; it will leak out in their dealings outside the office. On the other hand, if the manager is optimistic, knowledgeable and confident, the staff will likely be influenced positively!
Please consider which path you wish to take. You can change your path anytime. With a new year, all things seem possible. You can “hit the reset button” to set the tone for the coming year. What will people sense when they enter the management office? Will they sense tension, anger, or stress? Perhaps they will sense confidence, warmth, and hospitality? As the leader, you will greatly determine the tone for the office, and by extension, the community.
No management assignment is ideal. You will have to continually work at smoothing out the wrinkles of the day. You will be required to address concerns, respond to complaints, repair hurt feelings, and resolve a myriad of unexpected issues. I assure you with each successful day you will gain confidence, and be better prepared for what is to come. Don’t take things too personally. Seek to find common ground with people with whom you generally disagree. Try not to hold grudges, and continue to work to improve communications with the staff, board and community.
I hope you choose to set a positive tone.
Endeavor to persevere.
Tanoa Lynne Poirier is the Managing Principal at Poirier Enterprises Inc., specializing in the management of community associations, commercial and investment properties, and individual residences in South Florida.
New Manager? Need a Refresher?
365 TIPS for Community Managers, Property Managers and Property Owners.
for your next meeting or conference!