You may be able to count on one hand the number of times you have received either a compliment, or a thank you from a board member, or a resident in your community. Guess what? If they are quiet, and the complaints are sporadic (except for the chronics), it is good news! The fact that there is little to complain about is your compliment! You can choose to view the glass as half-full, or you can lament the lack of acknowledgement for your many accomplishments.
Despite the members who view conflict as sport (and you have already identified that lot), you should consider your job well done when there is “no news”. Cherish the quiet times as they are fleeting in community management. Remember why you are there, and try not to allow yourself to feel unappreciated. At the start of a new project, recall the sense of accomplishment you felt when you successfully completed the last project on time, and on (or under) budget! You should celebrate your little victories with your team, and not expect too much from the board or community members.
I know how hard you work, before the first bell, and after hours responding to emails, setting up appointments, getting bids and consoling your staff when they have had a particularly difficult day. How about the times you wake up in the middle of the night worrying about whether or not a resident is okay after an accident, loss of a loved one, or a personal setback they shared with you in the privacy of your office. I see you. I know you. I am you.
I honestly believe that community management is a calling. It is unique, and it requires a certain set of inborn gifts and acquired skill sets to endure the kinds of tasks the job demands. Not unlike teaching, nursing, or working with those with special needs, good community managers are called to do what they do. In other words, we want to serve. So, if you don’t hear it from anyone else today; thank you, and good job.
I see you…
Endeavor to persevere.
Tanoa Lynne Poirier is the Managing Principal at Poirier Enterprises Inc., specializing in the management of community associations, commercial and investment properties, and individual residences in South Florida.
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