Community managers are often required to be “on call” 24 hours a day for emergencies. As a result, we all have had a season where we are forced to sleep with our phone, just in case…
So, two nights ago I received two emergency calls from the third shift gate officer at a community we manage. The emergency was an owner demanding access to the office to retrieve their packages because they forgot to do it during regular business hours. They were leaving town and needed them immediately! Mind you, we sent the owner an e-mail and left a voicemail upon receipt of the packages (as a courtesy).
Don’t misunderstand, we (managers) are happy to respond to true emergencies, blood, flood, fire, or accidents as we accept this responsibility as part of the job. We do not appreciate the disregard for our personal time. I think the saying goes “procrastination on your part does not constitute an emergency on mine” in other words; let’s respect each other’s time and work together for a mutually beneficial working relationship!
No, I did not go to the office and retrieve the packages in the middle of the night (in case you were wondering…)
Tanoa Lynne Poirier is the Managing Principal at Poirier Enterprises Inc., specializing in the management of community associations, commercial and investment properties, and individual residences in South Florida.
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