I believe if community association board members knew how much we want to make their community a safe, cohesive, vibrant, enjoyable community; we may have fewer complaints about the value of professional management.
Managers and staff report regularly with a can-do attitude, and a desire to perform the tasks at hand with care and diligence. What we often hear is what we are not doing it perfectly. When we are criticized for doing something wrong, we accept that criticism. We apologize, and work diligently to create a plan for correcting the problem in the future. The challenge is…
- Board members (not all) do not read their governing documents. It is our frequent task to recite your rules and regulations. We ask you to review the documents, but it does not work too well. We don’t expect you to know the documents by heart, but please have a general idea of the contents so we don’t have to have remedial training at every board meeting. Please take the time to read your documents?
- Board members cannot abdicate their responsibility to the manager. The board provides direction and instructions, and the manager “drives the bus”. We want to co-labor with you to find the best deals, vendors, staff members, and solutions for the benefit of the membership.
- We can only report to one designated board member. It is too chaotic to report to more than one chief. One liaison to the management company should be our primary contact for day-to-day interaction. Please know that any requests will be routed through the designee for instructions. This allows for a smooth and clear channel of communication. It is not personal, and your role is not diminished because you are not regularly updated by management.
- A “thank you” goes a long way. We would appreciate an occasional acknowledgment of our contribution.
- The support staff (administrative, maintenance and janitorial) are people too. They have names, families, goals, disappointments, and dreams. Would you say hello to them once in a while? Their names are on their nametags. It would mean the world to them.
- We appreciate the opportunities you have given us, and we will continue to give you our best despite the challenges listed above. Just thought you’d like to know.
Endeavor(ing) to persevere.
Tanoa Lynne Poirier is the Managing Principal at Poirier Enterprises Inc., specializing in the management of community associations, commercial and investment properties, and individual residences in South Florida.
New Manager? Need a Refresher?
365 TIPS for Community Managers, Property Managers and Property Owners.
for your next meeting or conference!